Refund policy

Due to the nature of our products, we do not accept returns on any products unless the product was not as advertised or defective. If you received the wrong product, please contact customer service by calling us at +1 (866) 665-6837, or by sending us an email.

All products from Love Shop are brand new from our warehouse or brand new from a Love Shop retail location and have robust product packaging. In the event you would like us to open your product box for a craftsmanship inspection or testing electronic components, you may request that by contacting customer service immediately after ordering. A quality assurance team member will ensure that your product is properly functioning before shipping.