You must be the age of majority for the country in which you reside. You must be 18 years of age or older to purchase our products in Canada.
You can unsubscribe from our email newsletters by scrolling to the bottom of any newsletter and clicking "unsubscribe".
Yes! Please visit our wholesale website twtradewholesale.com to apply for a wholesale account.
At the moment, we do not offer in-store pick up for online purchases. All purchases made online must be shipped to the customer’s valid address.
You can find a full list of ingredients by scrolling to the bottom of any product page and clicking on the "Specifications" tab.
Some products made from rubber, latex, jelly and TPR blends may have a strong smell due to the nature of the material and manufacturing. The scent can be reduced or eliminated with regular washing using soap and water or toy cleaner.
Some materials can react when stored on top of or touching other toys. This can be described as “melting” or “liquefying”. It is a rare occurrence, but can happen if you store your toys in close proximity. To prevent this, we recommend storing toys in separate bags or cases.
We will process your order within 1 business day and ship orders as soon as possible. Delivery time depends on the shipping method selected at the time of check out and your location. You can track your order by visiting your order menu and by using the tracking number sent in your shipping confirmation email.
Shipping is automatically calculated at check-out based on your location and delivery method. The average cost of shipping ranges from $10-$20. Canadian customers receive free expedited shipping on orders of 80$ before tax. This does not include international shipping.
Yes! Our parcels arrive in unmarked envelopes or boxes. We do not use our logo on any shipping materials such as envelopes or boxes.
We specialize in rapid shipping inside of Canada and the continental U.S. but we also ship to South America, Europe & Africa. If we have any issues with your shipping, we will contact you via email.
Yes, all sales are final. We cannot offer refunds on any purchases made.
Due to the intimate nature of our products, we do not accept returns or exchanges—even if the products are unopened. This is for the health and safety of our employees and customers. If you received the wrong product, or your product is defective on arrival, please reach out to our customer care team so we can work together on a solution. You can reach us by phone or email (866) 665-6837 or info@loveshop.ca
If you live near one of our Love Shop locations, we can arrange an exchange in-store. Your initial warranty claim must be started via email and approved by customer service. After that, we may be able to work with your local retailer for a convenient exchange.
If you believe your product arrived defective, please send a detailed email to info@loveshop.ca and we will assist you with troubleshooting. Please include the name and email used to place the order so we can make the process as quick as possible.
Your warranty period begins at the exact time that your courier marks your package as "Delivered" on your tracking ID.
To begin a warranty claim, visit our contact page and send us an email with the same email as your registered account so we can look up your purchase. A customer service agent will contact you as soon as possible to help resolve the issue.
Unfortunately, no. We include size information in the product descriptions of all products. It is up to the customer to assess whether a product is right for them before purchasing.