Explore our list of frequently asked questions below. If you can't find your question below, feel free to contact us!
Due to the nature of the products that we sell, we do not accept returns. If you received the wrong product, or a defective product please reach out to our customer care team so we can work together on a resolution. We can be reached by phone or email (866) 665-6837 or info@loveshop.ca
You must be the age of majority for the Country in which you reside. The courier will be required to ask you for valid ID upon delivery. But they still won’t know what is being delivered, that is our little secret!
You can unsubscribe from our newsletters by scrolling to the bottom of any newsletter and clicking "unsubscribe". This process is instantaneous and automatic, if for whatever reason you are still receiving emails from us, please contact customer service so we can manually ensure you are off our list.
If your product arrives defective, it may be caused by shipping itself, or courier damage. You can contact our dedicated customer support team and we can make it right!
You can find a full list of ingredients by scrolling to the bottom of any product page and clicking on the "Specifications" tab.
Yes! You can view our full list of vegan-friendly products here.
Well, that depends.. Do you have a product featuring the TW Trade Guarantee warranty? If you do, then you're in luck! We cover you for one guaranteed exchange for the equivalent item, simply make a warranty claim to get started.
If you're unsure, you can find warranty information under the "Warranty" tab at the bottom of any product page.
Your warranty period begins at the exact time that your courier marks your package as "Delivered" on your tracking ID.
Oof! We're really sorry to hear that! Your product may have been damaged in transit, by the courier, or by human error at our warehouse. Either way, we have you covered. Contact our customer support team so we can make it right!
If you live near a Love Shop location, we may be able to set up fast an easy exchanges, depending on what product it is. Contact customer support from Live Chat or through our contact page and we can see what we can do!
Yes! We do wholesale to other businesses – You would need to visit our wholesale website and sign up for an account where we will request some information to ensure you are a registered company. Once approved you would gain access to the Wholesale website and would be able to place an order.
Shipping is automatically calculated at check-out based on your location and arrival preference. Average cost of shipping is around $10-20, but you can get free shipping automatically with any order over $99!
(not including intl. shipping)
Your order will be processed the next business day of your order and shipped out the day after that. Afterwards, it depends on your shipping method. You can track every step your package makes to your door by visiting your order menu!
We specialize in rapid shipping inside of Canada & USA, but we can ship anywhere you are! If we have any issues with shipping, we will contact you via email.
Your initial warranty claim must be started via email and approved by customer service. After that, we may be able to work with your local retailer for a convenient exchange.
To begin with a warranty claim, visit our contact page and send us an email with the same email as your registered account so we can look up your purchase. A customer service agent will contact you as soon as possible and have the claim resolved.